Job Description

Hotel Name: Millennium Hotel Maxwell House Nashville

Location: Onsite – Nashville, TN

Salary Range: Dependent on Experience

Join the Team at The Maxwell Nashville

At The Maxwell Nashville , hospitality is vibrant, energetic, and rooted in local character.

About The Maxwell Nashville

Located near downtown Nashville, the hotel offers a design-forward stay with convenient access to the city’s music, entertainment, and cultural attractions.

As part of Millennium Hotels & Resorts , a global hospitality leader with over 145 properties across key destinations worldwide, our hotels are backed by a legacy of quality, consistency, and service excellence.

At Millennium, we are guided by our core values:

• Passion for Hospitality
• Entrepreneurial Spirit
• Innovation
• Progressive & Solutions-Oriented

These values shape how we work, how we lead, and how we create exceptional experiences for our guests and our employees.

About the Role: Security Guard

As our Security Guard you will play an integral role in delivering an exceptional guest experience while contributing to a collaborative and high-performing team environment.

This role is ideal for someone who brings a passion for hospitality, takes ownership, and is committed to continuous improvement and results."

Your Impact

You are the face of the hotel—creating first impressions and memorable guest moments. Your energy, attention to detail, and service mindset will directly shape the guest experience and bring our brand to life.

What You’ll Be Doing

• Ensure smooth, efficient operations aligned with brand standards
• Identify opportunities for innovation and continuous improvement
• Deliver consistent, high-quality results in a fast-paced environment
• Deliver exceptional service rooted in passion for hospitality
• Anticipate needs and respond with a solutions-first mindset
• Create memorable, personalized experiences for every guest
• Work collaboratively across teams to achieve shared goals
• Communicate effectively and contribute to a positive work environment
• Support a culture of respect, energy, and accountability
• Follow all company policies, safety standards, and procedures
• Maintain accuracy in processes, reporting, and documentation
• Uphold a culture of accountability and operational excellence
• Monitor the hotel premises to ensure the safety of guests, employees, and visitors
• Patrol interior and exterior areas (lobbies, hallways, parking lots, stairwells)
• Identify and respond to suspicious activity or potential security threats
• Enforce hotel safety policies and procedures
• Respond quickly to emergencies such as:
• Medical incidents
• Disturbances or disputes between guests
• Fire alarms or safety hazards
• Coordinate with local law enforcement, fire department, or EMS when needed
• De-escalate conflicts using professional communication
• Monitor entry and exit points, especially during overnight hours
• Verify access for employees, vendors, and visitors when required
• Prevent unauthorized persons from entering restricted areas

Requirements

• Passion for hospitality and delivering exceptional service
• Strong communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment
• Solutions-oriented mindset with attention to detail

• Flexibility to work varied schedules, including evenings, weekends, and holidays
• Experience in customer service or hospitality preferred

• Relevant certifications or licenses preferred

Education

• High school diploma or equivalent required

Benefits

At Millennium Hotels & Resorts, we support our employees with a competitive benefits package designed to promote wellbeing and long-term success:

• Medical, Dental & Vision Insurance
• Company-paid Life and AD&D Insurance
• Short-Term and Long-Term Disability Coverage
• 401(k) Retirement Plan with Company Match (where applicable)
• Paid Time Off & Paid Holidays
• Hotel Room Discounts across our global portfolio
• Employee Assistance Program (EAP)

Benefits eligibility and offerings are subject to plan terms and company policy.

Why Join Us

At Millennium Hotels & Resorts, you’re not just taking on a role—you’re joining a global organization committed to people, performance, and growth.

Whether you’re supporting operations behind the scenes or delivering service on the front line, your work contributes to a culture focused on hospitality, collaboration, and results.

If you’re looking for an opportunity to grow, contribute, and make an impact, we invite you to join our team.

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