Job Description

Requisition ID # 170912 

Job Category: Administrative / Clerical 

Job Level: Individual Contributor

Business Unit: Strategy & Growth

Work Type: Hybrid

Job Location: Oakland

Department Overview

The CPUC Compliance Excellence Team supports PG&E’s commitment to regulatory compliance, transparency, and continuous improvement. The team works cross ‑ functionally to manage customer complaints, respond to data requests from the California Public Utilities Commission (CPUC), track compliance activities, and support regulatory audits and reporting. The Compliance Excellence team plays a critical role in ensuring PG&E meets regulatory obligations while strengthening customer trust and operational accountability.

Position Summary

The CPUC Compliance Excellence Internship position is located within the Compliance Excellence organization supporting regulatory and customer ‑ focused compliance activities. This internship provides hands ‑ on exposure to regulatory compliance processes, customer complaint management, data validation, and coordination with internal stakeholders.

The intern will support ongoing work related to CPUC customer complaints, formal and informal data requests, regulatory tracking, and other compliance ‑ related initiatives. Work may include data analysis, documentation review, process support, and preparation of materials for internal and external regulatory engagement.

The successful candidate is expected to support senior compliance staff on key initiatives including, but not limited to:

• Assisting with intake, tracking, and resolution support for CPUC customer complaints
• Supporting responses to CPUC data requests, audits, and information inquiries
• Reviewing and validating compliance data for accuracy and completeness
• Supporting documentation, recordkeeping, and evidence management for regulatory compliance
• Coordinating with internal teams to gather information needed for regulatory responses

PG&E is providing the hourly rate range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job. The actual hourly rate paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity.

The hourly rate for this position ranges from $24.52 to $35.37 

Responsibilities

• Customer complaint tracking and analysis related to CPUC requirements
• Data collection, validation, and organization for CPUC requests
• Development of compliance summaries, dashboards, and tracking tools
• Review of regulatory correspondence and supporting documentation
• Maintenance of compliance records and evidence repositories
• Process documentation and continuous improvement initiatives
• Ad ‑ hoc compliance support activities as assigned

Travel may be required; frequency depends on the assignment and is typically less than 10%.

The successful intern will have the opportunity to learn about regulatory compliance practices, CPUC requirements, and PG&E’s internal compliance framework while working closely with experienced compliance professionals.

Qualifications

Minimum Qualifications:

• Qualified candidates are pursuing a Bachelor’s or Master’s degree in Business Administration, Public Policy, Regulatory Affairs, Engineering, Data Analytics, Legal Studies, or a related field at an accredited University
• Students must be continuing their education towards their degree during and/or after the internship

Desired:

• Interest in regulatory compliance, public utilities, or government oversight
• Strong attention to detail and ability to work with data and documentation
• Ability to analyze information and identify gaps or inconsistencies
• Strong written and verbal communication skills
• Strong organizational and time ‑ management skills
• Proficiency with Microsoft Excel, Word, and PowerPoint
• Ability to work independently with minimal direction

PG&E is unable to provide VISA sponsorship to students on an F-1, J-1 or other student visa for this position.

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