Job Description

TechOp Solutions is seeking CSRs who can provide masterful guidance in a federal contact center environment. Strong candidates will have exceptional customer service skills, including experience deescalating calls, and proficiency in use of common office tools. Team members will support leadership across all aspects of contact center operations, and demonstrate courtesy and professionalism in customer interactions.

Remote position, but candidate must reside in the Hampton Roads area

_ Duties _ :

• Answer inbound calls, emails, chats, and other contact channels. 

• Provide direct customer service 

• Maintain service quality standards, including courtesy, professionalism, and efficiency.  

• Other duties, as assigned 

Requirements

• HS degree, or equivalent, required 
• Customer service experience 
• Must be able to pass a typing test 
• Must be able to obtain and maintain government agency suitability requirements as a condition of employment
• Ability to use telephony tools and applications 
• Good verbal and written communication skills 
• Basis computer skills 
• A reliable, hard-wired internet connection is required

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