Job Description

RESPONSIBILITIES:

• Serve as the Organization Owner or delegated admin for the Claude Enterprise tenant, managing user provisioning, licensing, and access controls
• Configure and maintain connector enablement via Organization Settings > Connectors, including approving, adding, and removing integrations
• Manage automated employee enrollment and offboarding workflows, including integration with identity providers such as Okta or Azure AD / Entra ID for SCIM-based provisioning
• Monitor the Admin API and Analytics dashboard to track usage, adoption, and identify under-served teams
• Maintain an approved connector allowlist and route new connector requests through the IT governance process
• Develop a working knowledge of all available pre-built connectors (Microsoft 365, Google Drive, Slack, GitHub, HubSpot, Asana, Zapier, and others) and know which teams benefit most from each
• Lead the setup of enterprise-tier connectors requiring admin coordination, such as the Microsoft 365 connector (which requires a Microsoft Entra Global Administrator to complete org-level authentication)
• Evaluate and onboard custom connectors via Remote MCP servers as business needs evolve
• Understand the difference between read-only connectors and interactive/write-action connectors, and advise stakeholders on appropriate use and data permissions
• Serve as liaison between Claude connector requirements and counterpart admins in other platforms (M365, Slack, HubSpot, etc.)
• Troubleshoot connector authentication failures, permission issues, VPN conflicts, and browser/cache-related problems for end users
• Create and maintain internal documentation: setup guides, connector use-case maps by department, and FAQ resources
• Conduct onboarding sessions and periodic enablement workshops to help employees discover high-value integrations for their specific roles

REQUIREMENTS:

• 2+ years of experience in an IT administrator, systems administrator, or enterprise SaaS admin role
• Hands-on experience with enterprise identity platforms (Okta, Azure AD / Microsoft Entra ID) and SCIM/SSO provisioning
• Familiarity with Microsoft 365 admin center and understanding of OAuth 2.0 authentication flows
• Strong troubleshooting skills across web applications, authentication issues, and user access problems
• Ability to communicate technical concepts clearly to non-technical stakeholders

Preferred:

• Knowledge of MCP (Model Context Protocol) or API-based integrations
• Experience with ITSM/ticketing platforms (ServiceNow, Jira Service Management) for tracking requests
• Experience building or deploying automated onboarding workflows

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future. We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave. Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in OpenKyber&s sole discretion unless and until paid and may be modified in its discretion consistent with the law. This job is not eligible for bonuses, incentives or commissions. OpenKyber is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from OpenKyber and its affiliates, and service providers. Note that if you choose to communicate with OpenKyber via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.

For applications and inquiries, contact: [email protected]

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