IT Business Systems Analyst Job at VDart Inc, Palm Beach Gardens, FL

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  • VDart Inc
  • Palm Beach Gardens, FL

Job Description

Job Title: IT Business Systems Analyst Level 4 Lead (15 Years)

Job Location: Palm Beach GardensFlorida

Job Type: Long-term Contract

About the Role:

We are seeking a passionate and skilled Human-Centered Design (HCD) Contractor to act as the primary point of contact between our business and IT partners. This individual will contribute to ServiceNow-related projects by leveraging expertise in HCD practices and methodologies. The role requires a strong understanding of both HCD principles and ServiceNow to deliver user-centric solutions that align with business goals.

Key Responsibilities:

  • Lead and participate in experience benchmarking and usability testing to ensure ServiceNow solutions meet user needs.
  • Conduct user and channel behavior analysis to inform design decisions.
  • Perform qualitative and quantitative research to gather actionable insights.
  • Develop personas and journey maps that reflect user needs and expectations.
  • Identify and address challenges through root cause analysis.
  • Collaborate on experience blueprinting and value modeling to enhance solution impact.
  • Facilitate design thinking workshops and co-creation sessions with stakeholders.
  • Synthesize insights and present findings to business and IT partners.
  • Create and iterate on storyboards and concepts to visualize ideas and designs.
  • Serve as a bridge between business stakeholders and IT ensuring Salesforce projects are user-centric and technically feasible.

Qualifications:

  • Proven experience in Human-Centered Design (HCD) and ServiceNow projects.
  • Strong expertise in HCD methodologies such as design thinking experience blueprinting and insight synthesis.
  • Familiarity with ServiceNow functionalities workflows and user experience best practices.
  • Experience conducting usability testing and using research methods to validate designs.
  • Ability to communicate effectively and collaborate with cross-functional teams including business and IT stakeholders.
  • Hands-on experience with Figma.

Job Tags

Long term contract, Full time, For contractors

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