Department: Human Services

Exemption: Non-Exempt

Pay Range: $50,000 - $55,000

• Work closely with the Veterans Welcome Home Program Manager to outreach, assess and engage potential participants for Home Front Program, helping with transitioning into permanent housing,
• Follow up on Home Front referrals from the City of Boston’s Coordinated Access System.
• Work closely with Massachusetts Housing and Shelter Alliance and Caritas Communities staff responding to inquiries, e-mails, and phone calls. Provide monthly summary at the MHSA meetings of each Veterans stabilization goals and progress towards these goals.
• Develop Veteran centered individual service plans, reviewing on a regular basis and updating as needed.
• Connect and collaborate with community service providers (mental health, homecare services, medical providers)
• Utilize Motivational Interviewing and Trauma Informed Care techniques, helping to stabilize participants in their permanent housing.
• Manage crisis situations, utilizing safety plans, making emergency referrals as warranted by each situation.
• Ensure all data collection and documentation deadlines are adhered to.
• Provide referrals and linkages to appropriate community services.
• Work towards meeting goals and objectives of the program, through weekly/bi-weekly in-home stabilization visits, increasing benefits and/or income, helping participants achieve their stated goals.
• Attend and actively participate in department, case conferencing, and review board and program meetings as required.
• Perform other duties as assigned.

• Bachelor’s degree in Human Services or related field, with 3-5 years case management experience and crisis intervention. Relevant experience may be a substitute in lieu of a degree.
• Previous experience working with a variety of behavioral health challenges, and/ or homeless population.
• Knowledge and commitment to evidence-based models such as housing first, harm reduction, motivational interviewing, relapse prevention and trauma informed care.
• Ability to employ strong clinical judgement while setting firm boundaries.
• Crisis intervention skills.
• Veteran status a plus.

• Must be able to travel in the community.
• Must be able to work comfortably with a multi-cultural, homeless population experiencing complex challenges.
• Must be able to work collaboratively with team and other agencies.
• Must be able to work independently.
• Must have good oral and written communication skills.
• Proficiency with record keeping and data base.
• Must have and maintain strong personal and professional boundaries, and adhere to the Human Services Department Professional Guidelines
• Ability to work independently and collaboratively with teams, including other NECHV programs and departments.