Job Description

Puget Sound Energy is looking to grow our community with top talented individuals like you! With our rapidly growing, award winning energy efficiency programs, our pathway to an exciting and innovative future is now.

PSE's Legal team is looking for qualified candidates to fill an open  Claims Adjuster  position!

Specific details regarding the work arrangements for this position will be discussed in further detail during the interview process.

Job Description

The Claims department contributes to PSE’s success by providing prompt and thorough investigation of reported incidents involving damages to third parties. Our team provides a valuable service to PSE. The Claims Adjuster is responsible for conducting thorough investigations, resolving matters appropriately, timely, and remaining customer focused in potentially adversarial situations.

Upholds the safety compliance standards inherent in PSE’s operating and/or field procedures related to work responsibilities. Promotes and supports a culture of total safety.

Demonstrates commitment to conduct business honestly, ethically and consistent with our core values and Code of Conduct. Ensures duties are performed in accordance with all regulatory compliance obligations.

Job Responsibilities

• Reviews various internal and external documents, investigate incidents, evaluate liability, and analyze damages.
• Travels throughout the Kitsap service territory for emergency incident responses, meet with stakeholders as needed, and conducts onsite investigations.
• Examines, verifies, and approves invoices for timely payments.
• Excellent time management and organization to adhere to deadlines.
• Performs thorough investigation of incidents involving property damages to PSE facilities as well as all third party property damage claims.
• Establishes contact with third-party claimants, attorneys, and customers to resolve claims against PSE.
• Settlement negotiations on third party claims as well as collection of payments to PSE.
• Represent Puget Sound Energy in Court.
• Testify on behalf of Puget Sound Energy in Court proceedings.
• May be required to file and effect collection of damage claims as well as defend PSE in small claims court.
• Attends meetings at various locations in Puget Sound Service service territory.
• Provide litigation support to attorneys.
• Enters required damage-claim billing information in cross-functional systems.
• Adheres to strict deadlines.
• Performs other duties as assigned.

Minimum Qualifications

• 4-5 plus years experience in utility operations or claims adjusting.
• Familiarity with civil justice system.
• Knowledge of insurance (specifically casualty claims adjusting).
• High level of interpersonal skills (verbal and written), including technical writing.
• Ability to effectively interact with senior management and Union leadership.
• Computer skills, including Microsoft Word and Excel.
• Demonstrated ability to work effectively in high-stress conditions and ability to resolve conflict.
• Must be highly motivated, disciplined, and a self-starter.
• Knowledge of tort and civil law.
• Working knowledge of company’s operating tariffs, Washington State statutes and administrative regulations.

Desired Qualifications

• BA/BS.
• AIC, ARM, or CPCU designation and/or adjuster’s license.
• Construction knowledge including interpretation of restoration estimates.
• Municipality relations including interpretation service agreements.
• Utility knowledge including gas and electric.
• Understanding of the Dig Law.
• Knowledge of PSE’s tariffs.
• Proficient in SAP.

Additional Information

At PSE, we value our employees and provide them with opportunities to excel. We offer a competitive and comprehensive total rewards package. To learn more about why PSE is a great place to work, see our Employee Value Proposition , which highlights our commitment to employee growth, work-life balance, and meaningful career opportunities in the energy sector.

The pay range for this position is $72,700.00 - $103,300.00, and this position is eligible for annual goals based incentive bonuses. 

PSE offers a suite of benefits to our employees. Employees are eligible for medical, dental, vision, basic life, and short- and long-term disability insurance. There are additional voluntary options of supplemental life insurance, accidental death and dismemberment insurance, flexible spending accounts for health care and dependent daycare, and an Employee assistance program (EAP). For long term savings, PSE offers a 401(k) investment option and a cash balance retirement plan. Employees will also receive Paid Time Off (PTO) and Paid Holidays throughout the calendar year. Detailed benefit overviews can be found on our Career page - Why Work For Us (pse.com) .  

Families and businesses depend on PSE to provide the energy they need to pursue their dreams. Our steadfast commitment to serving Washington communities with safe, dependable and efficient energy started in 1873. Today we're building the Northwest's energy future through efforts like our award winning energy efficiency programs and our leadership in renewable energy. 

Puget Sound Energy is committed to providing equal employment opportunity to all qualified applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, sexual orientation, gender identity, marital status, veteran status or presence of a disability that with or without reasonable accommodation does not prevent performance of the essential functions of the job, or any other category prohibited by local, state or federal law.

Should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources Staffing department at [email protected] or 425-462-3017.

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