Call Center Representative Job at Bath Concepts Independent Dealers, Lorain, OH

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  • Bath Concepts Independent Dealers
  • Lorain, OH

Job Description

Call Center Representative – Dream Bath
Elyria, OH | Part-Time to Full-Time | Remote Opportunities Available

Job Description

With more than 25 years in business, Dream Bath Solutions is one of the fastest-growing brands in the acrylic bath remodeling industry. We offer custom bath remodeling that enriches the lives of those we touch with bathrooms that are attractive, durable, and maintenance-free.

Dream Bath of Northeast Ohio is looking for a Call Center Representative for our Elyria, OH market and surrounding areas to join our winning team. Join our team of professionals and earn a substantial income while working for one of the fastest-growing companies in the industry. Earn money while making a positive impact that helps homeowners improve their homes.

General Purpose

Customer service skills are a must. Contact homeowners by telephone, set up qualified appointments for free consultations, input lead information, update reports, and answer inbound calls from advertising campaigns.

Responsibilities

  • Deliver scripted pitch to homeowners
  • Adjust scripted pitch to meet the needs of specific homeowners
  • Handle homeowner questions and objections
  • Obtain homeowner information including names, addresses, and phone numbers
  • Schedule appointments over the telephone
  • Input appointment details into the computer system
  • Record homeowner information and key conversation details
  • Confirm appointments set by canvassers or sales representatives
  • Schedule appointments for reps to meet prospective homeowners
  • Conduct quality control phone calls
  • Answer inbound calls from homeowners responding to advertisements
  • Follow up with homeowners after initial interaction
  • Update lead information and maintain accurate reports

Qualifications

  • Strong customer service skills (required)
  • Knowledge of sales and marketing principles and strategies
  • Experience in telemarketing, sales, marketing, or promotions preferred
  • Product knowledge (training provided)
  • Proficiency in basic computer applications

Benefits & Perks

  • Flexible part-time to full-time schedule
  • Remote work opportunities
  • Performance-based bonuses
  • Paid training
  • Growth opportunities within a rapidly expanding company

Job Tags

Full time, Part time, Remote work, Flexible hours

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